Title: Bringing Ease to Hard Conversations
Date: August 27th 4:30- 6:30pm
Location: IMA 10400 NE 4th St. Ste. 900, Bellevue WA 98004
Fee: $20 Member | $30 Non-Member
One of the hardest parts of doing business is having tough conversations with difficult people and yet, it’s a constant that HR practitioners, leaders, and managers must address. In “Bringing Ease to Hard Conversations,” HR professionals will learn how to coach their leaders and partners to make discomfort feel more manageable and clear the way for better outcomes. Whether the difficulty lies with the leader or their employee or both, the tools discussed in this workshop will address the true needs at hand and pave the way towards the best possible solution. We will also address challenges specific to remote conversations, such as reading nonverbal cues, building trust through digital channels, and setting the tone with clarity and empathy via video or written communication.
Participants will leave empowered with the following takeaways:
A framework for distinguishing between needs and wants that reframes the conversation around the best possible outcomes
Mechanisms to address resistance that create acceptance and preparedness around discomfort
Guidance for scripting a productive conversation based on communication preferences of both the leader and the employee
Best practices for delivering difficult messages in a virtual format and adapting communication tone across digital mediums
Amanda Baker
Amanda is a seasoned facilitator and coach, having served in the United States Peace Corps and delivering capacity-building workshops and coaching to community groups, leaders, and teams for over 15 years. She specializes in providing compassionate leadership development, inclusive people strategies, mentorship programs, empathetic meeting facilitation, and team-building workshops that bring ease to environments, ushering positive change. Amanda holds a bachelor’s degree in Political Science from UCLA, a certificate of Human Resources Management from UC Davis, and certifications in facilitation of DiSC and MindGym psychometric and behavioral psychology techniques. She is also a Prosci Certified Change Practitioner, a Jay Shetty Certified Coach, and a seasoned mentor serving on the LWHRA Mentor Program committee.