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2020 August Virtual Chapter Meeting
Tuesday, August 11, 2020, 11:50 AM - 1:00 PM PDT
Category: LWHRA Events

August Chapter Meeting

Collaborative Conflict Resolution: An Oxymoron 
Presented by: Gary Ford 

There are few things more time consuming than dealing with unresolved conflict in the workplace.  Triangulation, or becoming a ping pong ball between two employees who aren’t able to resolve their own friction, takes valuable time from line managers and Human Resource professionals and doesn’t always lead to a satisfying resolution.  In this short webinar, we’ll explore are all too often ineffective approaches to workplace conflict and take a deeper dive into three effective approaches to minimizing unresolved workplace conflict.

  • A quick overview of the Five Dysfunctions of a Team model and how it can be leveraged to set teams up for success.
  • Three psychological games humans play that enable them to avoid dealing with conflict.
  • Provide coaching questions that can be used to self-coach or coach others who are struggling with how to address unresolved conflict
  • An approach to kicking off sensitive conversations.
  • Practical examples of concrete steps HR professionals can take to support team leaders and employees with being candid without escalating sensitive issues.
  • A simple approach to mediation and lessons learned about when not to engage in it.

You will learn three approaches to dealing with workplace conflict:

  • Taking preventative steps to optimize team dynamics
  • Coaching others to resolve their own conflicts rather than becoming the referee (good for HR professionals and team leaders)
  • Intervening as a mediator when a business problem is caused by strained relationships

    $25 - Member 
    $40 - Non-Member

    Registration for this event is now closed. 

Refund Policy:

LWHRA will accept cancellations received on or before ten (10) day prior to the event. Registrants who cancel on or before ten (10) days prior to the event will receive a refund, less $25 processing fee. No refunds will be given for cancellations received after ten (10) days prior to the event. A substitute attendee will be permitted given the LWHRA office receives notice of the substitution on or before ten (10) days prior to the event. After ten (10) days prior to the event, the following conversion fees will apply:

  • Event registrations $100 or greater: $25 substitution fee
  • Event registrations less than $100: $10 substitution fee

Substitutions and cancellations must be submitted by email to [email protected].

Presenter Bio:

Gary has 25 years of experience in the learning and development field.  He spent the bulk of his experience at Nintendo of America, Inc. where he was the head of learning and development for 8 years.  An external consultant for 10 years, Gary worked in multiple industries: high tech, video game, manufacturing, healthcare, museums, and government agencies. Since 2015, he’s worked primarily with Seattle-based startups as a Senior Learning and Development Consultant with Reverb.